Shipping policy

This page describes our shipping conditions. For returns and refunds, please see our refund policy.

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1. Areas served and delivery methods

Areas served

We deliver to the following areas:

• Mainland France

• Corsica

• French overseas departments and territories

• Europe

• Rest of the world

Delivery methods and costs

The choice of carrier and the delivery costs are shown at the time of ordering. We work with reliable partners to guarantee the best delivery times and rates.

Costs vary according to:

• The destination

• The weight of the parcel

• The delivery method chosen

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2. Delivery times

Delivery times depend on the destination country and the shipping method selected. Orders are generally processed and dispatched within 2 to 5 working days.

If delivery is delayed by more than 14 days (excluding force majeure), you may request cancellation of your order under the conditions set out in Articles L.216-2 to L.241-4 of the French Consumer Code.

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3. Liability and special cases

Incorrect address

If delivery is impossible because of an error in the address provided, we will contact you for a correction. Reshipping costs will be at your expense.

Liability

MADE IN LOVE cannot be held responsible for:

• Delays linked to periods of high activity (e.g. Christmas, sales)

• Events of force majeure

• Errors attributable to the carrier

Deliveries outside the European Union

For deliveries outside the EU, customs duties and import taxes may apply. These costs are borne by the recipient and are not refundable.

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4. Contact

For any question about your delivery:
📧 hello@sweet-laces.com
📍 Rue Zone Industrie la Vallière, Bâtiment 11 – 06730 Saint-André-de-la-Roche – France