Returns

You have 14 days from delivery to change your mind. No explanation needed.

The one thing to know before you open it

Laces are returned in their original packaging, unopened. The length is printed on the pack and the clear window shows the shade: everything can be checked without opening it. An opened pack makes the laces unsellable — the return can't be accepted.

How to go about it

1. Let us know at hello@sweet-laces.com, with your order number. Or fill in the withdrawal form.
2. Send the parcel back within the following 14 days, to the address below. Carrier of your choice, postage at your expense. Keep the tracking number: it's your proof of postage.
3. We refund within 14 days of receiving the parcel, to the original payment method, original delivery costs included.

We refund; we don't do exchanges. For a different shade or a different length, simply place a new order.

A problem with your order

Damaged laces, a shade that doesn't match, a missing item: that isn't a return, that's our mistake. Write to us at hello@sweet-laces.com with a photo of the product and of the packaging.

In the vast majority of cases we settle it without asking you to send anything back: we reship the product or we refund you. If a return does prove necessary, it's at our expense.

The legal guarantee of conformity runs for two years. In that case, the condition of the packaging doesn't come into it.

Return address

Sweetlaces
11 ZI la Vallière — Bâtiment 11
06730 Saint-André-de-la-Roche
France

Any question: hello@sweet-laces.com — reply within 24 to 48 working hours.