FAQ

We offer original, colorful, and premium laces designed to enhance your sneakers. Each pair is built to last and boasts a unique look.

Each pack contains 1 pair of laces , or 2 laces , delivered in fun, collector's packaging.

What sizes are available?

We offer several lengths according to your needs:

- 105 cm

- 120 cm

- 145 cm

- 170 cm

The width is standard: 8 mm (0.31”) .

Yes! Our laces can be hand or machine washed at a maximum temperature of 40°C.

Our laces are made of durable polyester , with 3mm (0.12”) plastic tips .

We have designed 65 different shades and 4 different sizes for each shade.
We have no doubt that you will find the perfect laces for your sneakers.

International orders (shipments outside the EU) may be subject to customs or import duties once the order reaches its destination country.

Unfortunately, we do not cover the cost of import duties and taxes and therefore each buyer must assume responsibility for these potential additional costs.

As import duties and taxes vary from country to country, we recommend contacting your local customs office for more information before placing an order.

Our emails may end up in your spam folder, so please check this now and if you still can't find them, please contact us at hello@sweet–laces.com or by phone at +33 7 80 97 09 96.

All our orders are carefully prepared from our workshop located in the South of France (06).

We put a lot of love into processing your orders and making sure they meet your expectations.

Generally you receive your order:

• 48 hours after we have processed it if you are in France .

• 2 to 5 days after we process it if you are in Europe .

• 6 to 12 days after we process it if you are in the rest of the world .

However, our service providers may encounter difficulties, in which case we are not responsible for the final delivery time.

Yes. After placing your order, you will automatically receive a tracking number assigned to your package and instructions on how to track it.

Your delivery may be delayed for various reasons (weather, traffic, unforeseen events, etc.).

We strongly advise you to check your inbox in this case. We will be sure to provide you with information regarding this to the email address provided as soon as we have it.

You can also contact customer service if necessary.

Of course. You have 14 days to return your laces after receiving your order.

However, we draw your attention to our return conditions .

The laces must be in their original packaging , intact , without having been opened .

As for any return costs, they are naturally your responsibility .

If you have entered the wrong delivery address, we may still be able to change it, depending on whether your order has been processed by our teams or not.

If it has been taken care of, we will unfortunately no longer be able to modify it. Otherwise, we will do our best to correct this error.

Please do not hesitate to contact us at hello@sweet–laces.com or by phone at +33 7 80 97 09 96 to inform us quickly.

We accept bank cards (Visa, Mastercard, AMEX), Apple Pay, Google Pay and Paypal.

Yes. All transactions are encrypted and secured through our payment partner Shopify Payments.

For hygiene reasons, laces cannot be returned if their protective packaging has been opened. If the product is unused, you can contact us within 14 days.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

Check out our Size Guide to find the perfect length for your sneaker model.

Of course! Follow us on Instagram @sweetlaces and explore #SweetLaces & #SweetLife to discover our community's styles.